--- title: Terms & Conditions slug: terms-and-conditions url: https://cache.ae/pages/terms-and-conditions description: Read Cache Terms and Conditions to understand site usage, policies, and your rights while shopping with us. --- # Terms & Conditions # Terms & conditions ## Cache Website Terms and Conditions Welcome to Cache's website ("Our Site"). These Terms and Conditions govern your use of Our Site and the services we provide. By accessing or using Our Site, you agree to comply with these terms. If you do not agree, please refrain from using Our Site. ### 1. Use of Our Site - You agree to use Our Site only for lawful purposes and in compliance with these Terms and Conditions. - You must not: - Misuse Our Site by introducing viruses, trojans, or other harmful material. - Attempt to gain unauthorized access to Our Site, servers, or databases. - Use Our Site for any fraudulent or unlawful activities. - We reserve the right to restrict or terminate access to Our Site at any time if we believe these terms have been breached. ### 2. Intellectual Property - All content on Our Site, including text, graphics, logos, and software, is owned by or licensed to Cache and is protected by intellectual property laws in the UAE. - You may not copy, reproduce, or distribute any part of Our Site without prior written consent from Cache. ### 3. Product Information - We aim to provide accurate product descriptions and availability. However, we do not guarantee that all information on Our Site is error-free, complete, or current. - Prices and availability are subject to change without notice. ### 4. Orders and Payments - By placing an order through Our Site, you agree to provide accurate and complete payment and delivery information. - We reserve the right to refuse or cancel orders at our discretion, including cases where the product is unavailable or where payment is not authorized. - Payments made on Our Site are processed securely. Cache does not store your payment details. ### 5. Privacy Your personal information is handled in accordance with our Privacy Policy. By using Our Site, you consent to the processing of your data as outlined in the Privacy Policy. ### 6. Links to Third-Party Sites Our Site may include links to external websites. These links are provided for your convenience, and Cache is not responsible for the content or practices of these third-party sites. ### 7. Limitation of Liability - Cache is not liable for any indirect, incidental, or consequential damages arising from your use of Our Site or the inability to use it. - We do not guarantee that Our Site will be uninterrupted or error-free, and we are not responsible for any technical issues or losses resulting from its use. ### 8. Governing Law These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from the use of Our Site will be resolved in the courts of the UAE. ### 9. Changes to These Terms Cache may update these Terms and Conditions from time to time. Changes will be posted on this page, and continued use of Our Site signifies your acceptance of the updated terms. ### 10. Contact Us If you have any questions about these Terms and Conditions, please contact us at: - Email: [Support@cache.ae](mailto:Support@cache.ae) ### **11. Returns, Refunds and Credit Notes** 11.1 **Change-of-Mind Returns** Cache does not issue refunds for orders cancelled due to a change of mind. If the product is returned unused and in its original condition and packaging, we may issue a credit note at our discretion. This credit note can be applied to future purchases made through Cache. 11.2 **Custom or Special-Order Items** Custom-made, special-order, or bespoke items are not eligible for return or refund. 11.3 **Return Shipping** Unless the goods are faulty or supplied in error, customers are responsible for all return shipping costs. All returned items must be securely packaged to avoid damage in transit. ### **12. Shipping and Delivery** 12.1 **Delivery within the UAE.** For products held in our UAE warehouse, we offer next business day delivery to addresses within the United Arab Emirates, subject to order confirmation and payment clearance being received before 2:00 PM GST on a working day. Orders confirmed after this time, or on weekends and public holidays, will be dispatched on the next available business day. 12.2 **Items Not Held in Stock.** Products that are not currently held in our UAE warehouse will be sourced directly from the manufacturer or authorised supplier. Delivery timescales for such items vary depending on supplier availability, shipping method, and any applicable customs procedures. We will provide an estimated delivery timeframe at the point of order confirmation and will keep you informed of any delays. 12.3 **Delivery Outside the UAE.** We are able to fulfil orders to destinations outside the United Arab Emirates on a case by case basis. Delivery timescales, shipping costs, and applicable import duties or taxes for international orders will vary depending on the destination country and the products ordered. Please contact us at [Support@cache.ae](mailto:Support@cache.ae) for a shipping quote and estimated delivery time prior to placing an international order. 12.4 **Shipping Costs.** Delivery charges, where applicable, will be displayed at checkout or communicated to you prior to order confirmation. Cache reserves the right to amend shipping rates at any time without prior notice. **12.5 Risk.** Risk of loss or damage to goods passes to the customer upon delivery. Title to the goods shall not pass to the customer until full payment has been received by Cache. 12.6 **Failed or Missed Deliveries.** If delivery cannot be completed due to an incorrect address, the recipient being unavailable, or any other reason outside of Cache's control, additional delivery charges may apply for redelivery. Cache is not liable for delays caused by incorrect information provided by the customer. 12.7 **Inspection on Delivery.** Customers are advised to inspect all goods upon delivery and report any damage or discrepancies to Cache within 48 hours by emailing [Support@cache.ae](mailto:Support@cache.ae). Failure to report issues within this period may affect your eligibility for a replacement or credit note. --- **Source:** [https://cache.ae/pages/terms-and-conditions](https://cache.ae/pages/terms-and-conditions)